At Puff Paradise, we strive to provide you with the best shipping experience possible. This Shipping Policy outlines the details regarding shipping methods, costs, and delivery times.
1. Shipping Methods
We offer shipping with the courier guy to meet your needs, including standard and express shipping options. The shipping method you choose will affect the delivery time and cost.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order and the shipping method selected. We aim to provide competitive shipping rates to ensure you receive your products at a reasonable cost.
3. Delivery Times
Delivery times vary based on the shipping method selected and your location. Typically, standard shipping in Gauteng will take 1 business day, while anywhere else can take up to 2 – 4 business days. Express shipping for anywhere other than Gauteng can take 2 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress until it arrives at your designated address.
5. Damage, Loss or Theft
We do not take any responsibility for damage, loss or theft to your parcel as we use third parties to handle your shipping.
6. Contact Us
If you have any questions regarding our Shipping Policy, please reach out to us at
info@puff-paradise.co.za
